We collect information about you during the checkout process on our store.

What we collect and store

While you visit our site, we’ll track:

• Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
• Location, IP address and browser type: we could use this for purposes like estimating taxes and shipping
• Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!

We’ll also use cookies to keep track of basket contents while you’re browsing our site.

When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:

• Send you information about your account and order
• Respond to your requests, including refunds and complaints
• Process payments and prevent fraud
• Set up your account for our store
• Comply with any legal obligations we have, such as calculating taxes
• Improve our store offerings
• Send you marketing messages, if you choose to receive them via mailchimp

If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for a few years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.

We will also store comments or reviews, if you choose to leave them.

Who on our team has access

Our team have access to the information you provide us and can access:

• Order information like what was purchased, when it was purchased and where it should be sent, and
• Customer information like your name, email address, and billing and shipping information.

Our team have access to this information to help fulfil orders, process refunds and support you.

What we share with others

We share information with third parties who help us provide our orders and store services to you; the third party currently in use by us are Google Analytics and  Royal Mail Privacy Policy

Payments

We accept payments through PayPal and Stripe. When processing payments, some of your data will be passed to the payment choice, including information required to process or support the payment, such as the purchase total and billing information.

Please see the PayPal Privacy Policy  and Stripe Privacy Centre for more details.

Our company details

This website is owned and operated by Loomi Life Ltd

We are registered in Scotland under registration number SC698880.

Our registered office is 8 St. Ann’s Place, Haddington EH41 4BS

Contact us

Should you have any queries regarding the capture, storage and use of personal information by Loomi Life Ltd please contact us with your questions